Returns & Exchanges
What is your return policy?
We allow returns, exchanges or store credit up to 30 calendar days after delivery, provided you call +30 (211) 001 - 1910 or email customer.service@hnc-hatworks.com for a return authorization before shipping the hat back. You are responsible for the cost of shipping your hat and returning it in as-new, unworn condition.
Custom orders and hats that have been monogrammed or otherwise personalized are non-refundable. Hats that are returned in less than the condition they left our studio are eligible for exchange or store credit only; however, a deduction may be made if the returned hat requires cleaning or repair.
Returned hats must meet the below requirements in order to be accepted for a refund:
- All items must be in original condition with original tags attached. Items that have been worn, used, altered or damaged will not be accepted.
- Personalized hats are final sale and cannot be returned.
- All items must match those identified in return request.
Can I exchange or return an item gifted to me by someone else?
Gift items may be returned in accordance with our Return Policy. However, refunds may only be issued to the same account used for the original payment.
Gift recipients will have the option of choosing a different size or color variation of the item gifted or a new item with the same value, if available on our website.
Once the gift recipient has confirmed the selection, the order will be finalized and no exchanges can be made. Please refer to our Return Policy for more information and return instructions.
