The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 7 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Information We Collect
To fulfill your order, you must provide us with information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example) if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have submitted your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) Providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to an authority with different data protection and government surveillance laws than your authority. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have some rights in relation with your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we keep about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent for receiving them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about or use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, I, Panos Skantzaris, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hnc-hatworks [!at] post.com.
Custom and personalized orders are our core business. We always enjoy assisting you in finding the style, proportions, and details that best suit your physical features, wardrobe, and lifestyle. All you need to do is, please ask. We will do our best to respond to your message within the next 48 hours.
We still use the same vintage wooden hat blocks and employ the same hat-making techniques for 85 years now. It usually takes us around 2-3 weeks to finish and ship one of our handmade hats. There are over 20 different steps in the making of your Agnoulita, and unfortunately, we cannot rush this old process.
Most of the time, we are happily overwhelmed with orders ahead of yours. Once we complete and ship your hat, it usually takes no more than 10-20 working days to deliver in most parts of the world, depending on the shipping package you have selected.
Shipping upgrades, with speedier delivery times, will be available in your cart.
The best and most efficient way to get a great fitting hat from us is to measure your head. Heads do not come in hat sizes, and you will need to forget that little tag in your favorite hat. Even if it reads a US 7½, we will still have no idea about your exact head size. All you need to do is, please measure your head twice, and we will customize your hat to your measurement.
Please measure your head before ordering. Measuring the inner circumference of a hat without a measuring ring, an instrument used to measure the inside diameter of a hat in order to determine its finished size, can prove quite challenging. Even if your hat has the perfect fit, your measuring tape will always get 1.50 to 2 centimeters a smaller size from your actual head size.
To determine your head measurement, you can use either a tape measure or a non-stretchy string. Place the tape on your forehead, where you wish your hat to rest and pass it around your head. If you use a string, you need to make sure it does not stretch. Wrap it gently around your head in the same manner. After you have marked the exact circumference, lie the string down on a flat surface and measure the length with a flat ruler.
Felt hats require regular brushing, especially before leaving home or exposing them to moisture. Even a drop of water on a hat that has collected dust can leave its mark.
Clean off dust and dirt using the steam from a kettle and a soft bristle hat brush. If a hat brush is not available, please make sure the bristles of your brush are not too stiff or harsh on the felt. Always brush counterclockwise as felt tips always face this direction. Remove any marks using spirits such as lighter fuel or dry cleaning fluid in a well-ventilated room. Test first by applying the cleaner to a small area of the hat which is not visible. Dry with a clean absorbent cloth and leave at room temperature.
To flatten out your hat's brim, you will need to rest it on a flat surface with the top part of the brim face-up. Take a piece of a light colored cotton cloth and dampen it. Make sure it is not soaked wet, a little moisture will do the job. Place the cloth on the brim and set your iron to high heat and run it across the rim. Press down on the iron, exerting moderate pressure to help flatten the edge. Continue in this manner until the brim is completely flat. Allow it to dry and stiffen well. Of course, you may repeat this process from time to time to freshen up your hat. However, please make sure you always use a piece of cloth between the felt and the plate of your steam iron.