Refusjonspolicy
Our 30-Day Confidence Guarantee
We believe you'll love your handcrafted hat, but if it's not quite perfect, you have 30 days from delivery to explore your options. Because exceptional craftsmanship deserves exceptional service.
Simple Returns, Three Ways
Store Credit - The Preferred Choice
- 100% value retained for your next treasure
- No fees, no questions - just seamless shopping
- Valid for all eligible items
- Never expires - take your time finding the perfect piece
Exchanges - Finding Your Perfect Fit
- Standard Items: Complimentary exchange service
- Custom Creations: Small 25% artisan fee (waived for VIP members)
- We'll help you find the ideal size or style
Refunds - When Needed
- Standard Items: Full refund, minus return shipping
- Custom Creations: 75% refund (25% artisan crafting fee)
- Processed within 3-5 business days
How to Initiate a Return or Exchange
- Online Portal: For the fastest service, please submit and manage your return or exchange requests through our dedicated customer portal, accessible via our customer service menu.
- Manual Process: Alternatively, you can initiate a return or exchange by contacting us directly at +30 (211) 001 - 1910 or via email at customer.service@hnc-hatworks.com. Please contact us for a return authorization before shipping your item back to us.
Eligible Items for Return or Exchange
- Items must be returned in their original condition, unworn or unused, with tags attached, and in their original packaging.
- Personalized, sale items, and gift cards are considered final sale and are not eligible for return or exchange.
- Products marked as 'final sale' are not eligible for returns due to their special promotion or limited edition nature.
Exchange Details
- Custom Items: Subject to a restocking fee (per item) of 25%.
- Non-Custom Items: Free.
Returns for Refund
- Custom Items: A restocking fee (per item) of 25% will be applied.
Returns for Store Credit
- All Eligible Items: We are pleased to offer free returns for store credit, allowing you a seamless shopping experience.
Note: Custom-crafted pieces are made exclusively for you. While eligible for store credit or exchange, they require special handling due to their bespoke nature.
Shipping Address for Returns
Please send your returns to:
PANOS SKANTZARIS
HNC-HATWORKS (RETURNS)
50, Ag. Georgiou Str.
181 20 Korydallos - Piraeus
GREECE - EUROPE
Refund Processing
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange.
- Approved refunds will be processed within 3-5 business days to the original payment method.
Special Provisions
EU Customer Rights
In accordance with European consumer protection:
- 14-day cooling-off period for all orders
- Right to cancel without stating reasons
- Full refund minus return shipping costs
VIP & Repeat Customer Benefits
- Waived custom item exchange fees
- Priority processing
- Extended 60-day return window
- Complimentary return shipping on exchanges
Shipping Responsibility
- We Cover: Defective or incorrect items
- You Cover: Change of mind returns
- Split: Exchange shipping (you send, we return free)
Our Commitment to Excellence
"Every Agnoulita hat is a testament to European craftsmanship. If your hat doesn't make you feel extraordinary, we haven't done our job. Let us make it right."
— The Agnoulita Atelier
Frequently Asked Questions
Q: What if my custom hat doesn't fit perfectly? A: Our Perfect Fit Promise means we'll work with you on adjustments. Contact us immediately, and we'll guide you through the sizing process.
Q: Can I return a hat I've worn once? A: For hygiene and quality reasons, we cannot accept worn items. However, you're welcome to try your hat indoors to ensure the perfect fit.
Q: How long does the refund process take? A: Once approved, refunds appear within 3-5 business days, though your bank may require additional processing time.
Q: Do you offer international returns? A: Yes! We accept returns from all our international customers. Return shipping costs may vary by location.
