FAQs About Our Custom Felt Hats

We understand that you may have questions about our hats, and we're here to provide answers.

Where are your products made?

Our creative studio is situated near the vibrant port city of Piraeus, Greece, adjacent to Nikea's City Hall. It serves as our hub for all artistic endeavors.

If you plan to visit us, you can conveniently reach our location via Line 3 of the Athens Metro. The line operates from Dimotiko Theatro to Athens Airport, passing through Syntagma.

Are your hats eco-friendly?

We are committed to sustainability in our production processes.

More information can be found on our 'Sustainability' page.

How long will it take if I order a hat from you today?

We usually require a 3-5 weeks to prepare your hat.

As soon as we send your order, you will immediately receive a shipping notification email with your shipment's reference/tracking number as well free SMS updates throughout the delivery process.

Estimated delivery times:

  • North America: 3-5 business days
  • Europe: 1-5 business days
  • Australia, New Zealand, and Oceania: 3-7 business days
  • Asia Pacific: 3-7 business days
  • Latin America and the Caribbean: 5-20 business days
  • North Africa and the Middle East: 4-14 business days
  • Sub-Saharan Africa: 14-20 business days

On occasions, the processing of your order and subsequent delivery might be subject to factors beyond our control, such as felt availability, natural disasters, or a pandemic. In those cases, delivery might take a bit longer.

What are my customization options?

Feel free to customize your hat by specifying your desired crown and brim measurements. With a wide range of shapes, styles, materials, and finishes to choose from, you can create a one-of-a-kind, personalized hat that is tailored to your preferences.

To explore the various customization options, simply visit the product page of your chosen hat, where you will find an extensive selection of choices available.

What are my personalization options?

We offer personalization options to give your hat a unique personalized finish. 


Monogramming is available for all our hats finished with a leather sweatband inside. This service allows you to stamp up to eight block letters in gold foil.

Personalized Liners

This service allows you to add a unique touch to your hat by creating a custom message printed inside your hat.

Both options are available on each product page.

Where can I find size and fit information?

Click on ‘Size Chart' on each item’s page to view our conversion chart. For more information, do not hesitate to contact us at info@hnc-hatworks.com.

Are the sizes the same for men and women?

Yes, hat sizes are unisex and are based on the circumference of your head. However, the style and fit of certain hats may be designed with a specific gender in mind.

Can I order a custom hat even if I have a very large/small head?

Absolutely! We pride ourselves on offering a wide range of sizes. Please contact our customer service for more information on ordering a hat outside of our standard sizes.

Can I exchange my hat if it doesn't fit?

Yes, you can! Please refer to our return policy for specific details. We are committed to ensuring you get a hat that fits perfectly and meets your style requirements.

Do I need to create an account to place an order?

You do not need to create an account to make a purchase. However, we recommend that you set up an Agnoulita Hats account to enjoy the benefits of managing your account which includes saving your payment information, address details and reviewing your order history and reward points.

Do you offer a warranty on your products?

We do offer a money-back guaranttee for items that do not meet your expectations.

Please keep in mind that each hat we produce is custom-made by hand. We will make every effort to create your hat precisely as you imagined it and to standards and proportions appreciated by our clients over the years. If your hat is different from what you requested, please notify us within 24 hours of receiving it, and we will correct our error at no charge.

Sizes, brims, and crowns should be within the requested measurement's one-eighth inch, plus or minus.

Can I buy a gift card?

Yes, we do offer Gift Cards starting from €50.00 EUR.

Which currencies can I shop in?

Payments as well as refunds for orders are all invoiced in Euro (EUR).

What payment methods do you accept?

- Credit cards (we accept Visa, Mastercard, American Express, Diners, Discover, JCB and Union Pay);
- Paypal (to register a paypal account, please visit their website at paypal.com);
- Ali pay for China Mainland, Hong Kong SAR, Macao SAR and Taiwan Region;
- Sofort for Germany, Belgium, Austria and Switzerland;
- iDeal for Netherlands.

Is it safe to use my credit card?

All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.

Why has my payment been refused?

After the authorisation, a transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorisation the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.   

The reasons for such failure may simply be:
- The card limit has been reached
- The card information entered is wrong
- The card reached the maximum number of charges allowed in a period
- The billing address does not match with the cardholder details
- The card does not allow international transactions
- The card does not allow online transactions
- Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions. 

In other cases, the reasons are less obvious and may relate to the ever-increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.

Is my personal information kept private?

For more information, please visit ourPrivacy Policy section.

Is a signature required upon delivery of my order?

For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, contact us and we will arrange to have your order held at a nearby DHL location for pickup.

DHL will make a total of three delivery attempts on three consecutive business days. After the third attempt, your order will be returned to our studio. 

How much will I be charged for shipping?

Europe (EU)

  • DHL Economy (Land): Free
  • DHL Express (Expedited): € 25

Europe (Non-EU)

  • DHL Economy (Land): Free
  • DHL Express (Expedited): € 40

North America

  • DHL Express (Expedited): Free


  • DHL Express (Expedited): € 40

Rest of the World

  • DHL Express (Expedited): € 40
Are duties and taxes included in the shipping costs?

We offer DDP (Delivery Duties Paid) shipping to a few selected countries for a small extra-fee. This means taxes, custom fees and import fees for are included. Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Agnoulita Hats.

Can I track my shipment?

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link.

Plus, Agnoulita Hats also offers a self-service and re-delivery platform, giving you the power to control of your deliver with countless customization options right on your cell phone!

No failed delivery attempts or misplaced deliveries.

Can I change my shipping address after my order has been dispatched?

No, the shipping address cannot be modified. For any doubts, please contact us at info@hnc-hatworks.com.

Are there any delivery restrictions?

The following delivery restrictions apply:

  • Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, or freight forwarders.
  • Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. 
My hat has arrived; why does the colouring appear differently online?

We make an effort to represent the colours of our products as accurately as possible. However, as computer monitors and devices vary, we cannot guarantee that your monitor's display will be completely accurate.

What is your return policy?

We allow returns, exchanges, or store credit up to 30 calendar days after delivery. Please use our dedicated customer portal available in our customer service menu to submit and manage your requests. You can also call +30 (211) 001 - 1910 or email customer.service@hnc-hatworks.com for return authorization before shipping your hat back to us. Additional information is available during the checkout process or on the FAQs section.


Returned hats must meet the below requirements in order to be accepted for a refund:

  • All items must be in original condition with original tags attached. Items that have been worn, used, altered or damaged will not be accepted.
  • Custom or personalized hats are final sale and cannot be returned.


  • Custom Items: Restocking fee (per item) 25%
  • Non-Custom Items: Free

Returns for Refund

  • Non-Custom Items: A restocking fee (per item) of 25% and a return fee of 25 EUR will be applied

Returns for Store Credit

  • All Eligible Items: Free
How are refunds processed?

Once the return request has been received and accepted, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery charges.

Can I exchange or return an item gifted to me by someone else?

Gift items may be returned in accordance with our Return Policy. However, refunds may only be issued to the same account used for the original payment.

Gift recipients will have the option of choosing a different size or color variation of the item gifted or a new item with the same value, if available on our website. 

Once the gift recipient has confirmed the selection, the order will be finalized and no exchanges can be made. Please refer to our Return Policy for more information and return instructions.

Get in touch

Have questions about your order, or a general enquiry?