Shipping, Tracking & Delivery Information

Explore the world in style with our hassle-free shipping offer!

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US & EU: Free Shipping | Worldwide: All-Inclusive | No Hidden Fees

Luxury Packaging Included

Heritage Hat Box

Your hat arrives in a durable, lightweight presentation box suitable for long-term storage and gifting.

Organic Cotton Protection

Each hat includes an eco-friendly organic cotton protective bag for additional care during transport and storage.

Processing & Delivery Times

Handcraft Processing Time

Each hat is individually crafted to order: 3-5 weeks

*Processing times are estimates and may vary during peak seasons

Delivery Timeframes

United States (DHL Express): 2-4 business days
European Union (Road Transport): 3-7 business days
EU DHL Express Upgrade: 1-3 business days
International (DHL Express): 1-5 business days

Shipping Options

United States

DHL Express Delivery: FREE
✓ No duties under $800 (de minimis exemption)
✓ Fast, secure delivery included

European Union

Standard Delivery: FREE
DHL Express Upgrade: Available at checkout
✓ No customs duties or taxes

International Worldwide

DHL Express All-Inclusive:
✓ All customs duties and taxes included
✓ No additional fees upon delivery
✓ Complete peace of mind

Important Information

Express Processing

Expedited shipping reduces delivery time but does not affect the handcraft processing period of 3-5 weeks. Our commitment to craftsmanship remains our priority.

Tracking and Notifications

Complete transparency throughout your order journey with email confirmation, tracking details, and SMS updates after dispatch.

Smart Shipping Policy

We offer free shipping to the US and EU because import regulations make it possible. For other destinations, our small all-inclusive fee covers everything - no surprise customs bills, no delivery delays. What you pay at checkout is your final cost.

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Frequently Asked Questions

How do I track my order?

You'll receive a tracking link via email once your order ships. Plus, manage your delivery preferences right from your phone - choose your delivery time and location to ensure you never miss a package!

What if my package is delayed?

While rare, delays can occur. Contact our support team if your package hasn't arrived within the estimated delivery window.

Do you ship to PO boxes?

Yes, we ship to PO boxes in most countries. However, expedited shipping options may not be available for PO box addresses.

How are hats protected during shipping?

Each hat is carefully packed in a protective box with custom padding and includes a cotton storage bag.

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30-Day Returns

Returns Policy Overview

We accept returns within 30 days of delivery for unworn items in original condition.

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Shipping Support

Need assistance with your shipment?
Our dedicated shipping specialists are ready to help.

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