Shipping, Tracking & Delivery Information
Explore the world in style with our hassle-free shipping offer!
Luxury Packaging Included
Heritage Hat Box
Your hat arrives in a durable, lightweight presentation box suitable for long-term storage and gifting.
Organic Cotton Protection
Each hat includes an eco-friendly organic cotton protective bag for additional care during transport and storage.
Processing & Delivery Times
Handcraft Processing Time
Each hat is individually crafted to order in our Athens atelier: 3-5 weeks
*Processing times are estimates and may vary during peak seasons
Estimated Delivery Times
Shipping Rates by Region
Greece (Domestic)
European Union
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
United Kingdom & Europe
UK, Iceland, Liechtenstein, Monaco, Norway, Switzerland
United States & Canada
Australia & New Zealand
Rest of the World
Including Mexico, Argentina, Brazil, Japan, South Korea, Singapore, UAE, and all other international destinations
Important Information
Fulfillment Location
All orders are handcrafted and shipped from our Athens Atelier:
Agiou Georgiou 50, 181 20 Korydallos, Athens, Greece
Express Processing
Expedited processing can reduce the handcraft processing period for an additional fee. Shipping rates remain as listed above regardless of processing speed selected.
Tracking and Notifications
Complete transparency throughout your order journey with email confirmation, DHL tracking details, SMS updates, and full insurance coverage - all included.
DDP Service Explained
DDP (Delivered Duty Paid) means we handle all customs clearance and pay all duties and taxes on your behalf. The price you see at checkout is your final cost - no surprise bills or delays at customs.
US Import Regulation Updates
Due to updated US import regulations effective August 29, 2025, all international shipments now require customs processing. All duties and taxes are included in our DDP shipping service for complete transparency.
Frequently Asked Questions
How do I track my order?
You'll receive a tracking link via email once your order ships. Plus, manage your delivery preferences right from your phone - choose your delivery time and location to ensure you never miss a package!
What if my package is delayed?
While rare, delays can occur. Contact our support team if your package hasn't arrived within the estimated delivery window.
Do you ship to PO boxes?
Yes, we ship to PO boxes in most countries. However, expedited shipping options may not be available for PO box addresses.
How are hats protected during shipping?
Each hat is carefully packed in a protective box with custom padding and includes a cotton storage bag.
Returns Policy Overview
We accept returns within 30 days of delivery for unworn items in original condition.
Shipping Support
Need assistance with your shipment?
Our dedicated shipping specialists are ready to help.
