Refund policy
Exceptions / non-returnable items
We can not accept returns on customized hats, sale items, or gift cards.
Please keep in mind that each hat we produce is custom-made by hand.
We will make every effort to create your hat precisely as you imagined it and to the standards and proportions appreciated by clients over the years.
General Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Return Instructions
1.
To start a return, you can contact us at customer.service@hnc-hatworks.com.
Please note that returns will need to be sent to the following address:
PANOS SKANTZARIS
25, VRIOULON STREET
184 50 NIKEA PIRAEUS
GREECE - EUROPE
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We recommend shipping your returned items using your favorite shipping method.
You can always contact us for any return questions at customer.service@hnc-hatworks.com.
2.
Once approved, please pack your items safely in their original box to avoid damage during transit.
3.
Upon receiving our product, we will thoroughly examine that the return complies with our criteria for acceptance, and we will issue a refund within 3-6 days. We will only process your refund through the same method used at the time of your purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Defective Items
To err is human. If your hat is different from what you requested, please notify us within 24 hours of receiving it, and we will correct our error at no charge.
Sizes, brims, and crowns should be within the requested measurement's one-eighth inch, plus or minus.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at customer.service@hnc-hatworks.com.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
